Help
Find a home
- Sign in to see operator phone numbers and save a private shortlist.
- Search by city or ZIP and choose your filters.
- Switch between List and Map. Select an address to find it on the map.
- Call the operator to confirm the bed is still available.
List and manage your homes
- Add each independent living you operate.
- ILA staff review it before it appears in search.
- Keep bed counts current, and confirm them at least every 14 days.
- Answer referral inquiries and Placement Desk requests.
Request a bed for someone you place
- Create an account and choose “I place people leaving a hospital, jail or program.”
- ILA staff verify your employer. The Placement Desk shows your status.
- Post what the bed must offer: area, budget, move-in date. Leave out names and health details.
- Operators with a matching bed send offers. Choose one and confirm by phone.
ILA staff
- Record the PRAT result, then approve, request changes or reject each pending home.
- Verify coordinators so they can post requests.
- Follow up on homes in the Stale worklist.
All step-by-step guides
- About the board, user roles and accounts
What the vacancy board is · The four kinds of user · Getting an account
- Searching, filtering and shortlisting homes
Your first search · Narrowing the list · Reading a result honestly · The listing page · Building a shortlist · On a phone
- Operators: adding homes, updating beds and answering referrals
Your portal · Adding a home · The bed board · The referral inbox · Referral requests from coordinators · Conversations · Editing a listing
- Coordinators: verification, posting requests and choosing offers
What the desk is for · Getting verified · Posting a request · Reading offers and choosing · Closing a request
- ILA staff: approvals, PRAT visits, verification and the audit log
The county overview · The approval queue · Peer review visits · Verifying coordinators · Placement Desk oversight · The stale worklist · The audit log